模块即导游在西班牙大师专业公司urse Certificate a.- Tour Guide profession (120 hours / 12 weeks) Table of Contents: Unit 1. - The Tourism Industry, - Benefits and Costs, - Components of tourism, - Tourism impacts Unit 2. -

Location:

Barcelona, Spain

Program Type:

Intensive Language

Degree Level:

Undergraduate

Duration:

1-3 months, 4-6 months

Language:

Spanish

Program Overview

Program Description:

This 9 month intensive training program is designed to produce professionals in the field of Tourist Guide service. The main teaching language is English. The study plan includes a 240 hours module to study a foreign language to choose between Spanish or Russian. The theoretic part takes place in our school located in Barcelona and in the town center of Lloret de Mar, Spain. After the theoretic modules are completed, all students have to complete an internship period in one of our collaborating companies. This program will provide you theoretic, linguistic and practical skills. This training has been specially devised to teach you all the information and skills you need to become a successful Tourist Bus Guide. Instruction is in the form of lectures, seminars, workshops, cases and individual assignments. Examination is in the form of written exams and individual and group assignments and workshops. In addition to the training you can also purchase a pack of a ready-made excursions in English, Spanish and Russian languages in order for you to use it immediately during your first professional intake. All foreign students have to realize a Spanish language preparation module to do an official state exam of Spanish for Foreigners DELE of the correspondent level A1, A2, B1, B2, C1 or C2. HTL International School is an accredited DELE examination center of the Instituto Cervantes. The Spanish language exam will be done directly at school.

模块即导游在西班牙大师专业公司urse Certificate a.- Tour Guide profession (120 hours / 12 weeks) Table of Contents: Unit 1. - The Tourism Industry, - Benefits and Costs, - Components of tourism, - Tourism impacts Unit 2. - The tourism system worldwide, - Travel geography and markets, - Tour guide role, the present and the future Unit 3. - Effective communication skills for Tour Guide, - Type of communication - Communication strategy - Handling enquiries and complaints Unit 4. - Customer Service, - Code of Ethics - External & internal customers - Communication methods - Internal policies and procedures - Customer service planning - Customer need and expectations - Customer satisfaction Unit 5. - Tour guiding, types and kinds - Presentation skills - Walking tours, bus tours, logistics, group entertainment Unit 6. - Safety and security protocols Unit 7. - Legal and ethical issues in tour guiding b.- Touristic itineraries in Spain (120 hours / 12 weeks): Table of Contents: Unit 1. - Madrid and Castilla: Madrid, Comunidad de Madrid, Castilla la Marcha y Castilla y Leon Unit 2. - Andalucia: Sevilla, Granada, Cordoba, Malaga Unit 3. - Catalunya and Nothern Spain: Barcelona, Catalunya, Pais Vasco, Galicia Module II. Foreign Language Intensive Course (160 hours / 8 weeks) - Official DELE exam of Spanish for Foreigners preparation module - General French or Russian Language according the initial entrance level Module III. Foreign Language for the Tourism Sector (80 hours / 4 weeks) Table of Contents: Unit 1.- In the reception Unit 2.- Hotel services Unit 3.- In the restaurant/bar Unit 4.- Information services from the hotel Unit 5.- The hotel and travel agency Unit 6.- Check-out: Acknowledgements and complaints Unit 7.- Reservation procedure Unit 8.- What do your clients expect from you? Unit 9.- Touristic texts Unit 10.- At the airport: arrival, passport control, customs, airport services, baggage claim, car rental, shuttle bus, public transport, transfer guide Unit 11.- At the hotel: check-in, room reservation, guest service, exchange service, room changes, claims, check-out Unit 12.- Hotel services: spa, beauty center, gifts shop, activities inside and outside, group activities, laundry, parking Unit 13.- In the restaurant/bar: tapas, breakfast, menu Unit 14.- In the tourist office: excursions, guided tours, outdoor activities, car rental Unit 15.- In the travel agency: destinations, tours, round trips, tailor made tours, MICE, group tours, contract, relationship hotel/agency, mistakes in the booking, make an offer, prepare a trip, sell the trip Unit 16.- Check-out: invoices, bills, discount cards, acknowledgements and claims Unit 17.- Tour guide profession: protocol, duties and obligations, responsibilities, customer service. Module IV. Final Certificate Project · Project design · Research tools · Personal reflection · Appropriate questionnaire designs · Conducting academic research, literature search and review · Developing a research question, hypothesis and methodology · Managing a research project Module V. Internship (a minimum of 3 months)

Setting Description:

Individuals with this qualification are able to work in multiple tourism industry sectors and enterprise types. They may work for inbound tour operators, outbound tour wholesalers, local tour operators, at cultural and heritage sites, in marine and national parks and attractions, or may be owner-operators of small tourism businesses. Because guiding is an occupation that relies on a knowledge base, guides at this level may have specialist knowledge of particular destinations, local areas or regions, sites, tourist precincts or any subject matter. Local guides have a broad knowledge base and deliver tours across a particular city, local area or region. Specialist guides at this level operate tours to remote area destinations and others manage extended touring programs within and outside Spain.

Cost:

3200 euros